Mobile automation success for utilities: A MobileFrame Case Study

G/S Solutions provides expert consulting on mobile automation solutions, covering both applications and hardware. Our partnerships enable us to provide solutions that both get results and have a strong operational fit with our customer environments and infrastructure.

G/S Solutions and MobileFrame software have allowed Miller Pipeline to automate all of their field service data collection on a single fully integrated 100% code-free mobility platform. With integrated intelligent networking, prioritized synchronization, remote device management, secure instant messaging, and remote software updates all built in to one software platform, MobileFrame significantly streamlined Miller Pipeline’s mobile application development and deployment. Data collected in the field is stored on a handheld device and automatically synchronized to the backoffice whenever the handheld device senses connectivity, providing an ideal tool for working in both city and remote areas with limited networking available.

Miller Pipeline MobileFrame Case Study

Miller’s business and customer requirements change quickly, and MobileFrame’s rapid application deployment ability allows Miller to provide workers in the field with up to the minue data. Productivity has been greatly enhanced across Miller’s operations. Some of the benefits they’ve gained include:

  • Mobile workers have seen 25% efficiency gains through the elimination of paperwork. Most importantly, MobileFrame has allowed Miller to integrate logic at the point of entry, eliminating 95% of prior errors.
  • Complete end-to-end electronic data submittal has eliminated the biggest bottleneck. Prior to MobileFrame administration had to match up completed forms from the field with time cards, and then enter everything manually. MobileFrame has reduced data entry, invoicing and job cost time burdens by 90%.
  • Accuracy of data was a major issues before, but this system has eliminated all of the transcription errors caused by the inability to read handwriting and accuracy is 100% perfect now. Customers are very pleased and complimentary about Miller’s billing accuracy.
  • Prior to implementing MobileFrame, invoicing was terribly delayed. Now, Miller is able to invoice weekly upon job completion. Miller is billing at least one week early, which resulted in significant cash flow improvements.

Miller Pipeline Corporation is one of the nation’s premier natural gas distribution transmission pipeline and utility contractors. The company provides a range of pipeline contracting and rehabilitation services for natural gas, liquids, water and wastewater pipelines as well as specialty products and services for the industrial and telecommunications industries.

“MobileFrame eliminates redundancy. I enter the information in one place, one time, and everyone who needs it gets it within minutes. The program is easy to use because the screen looks just like the paperwork we are used to filling out”

Dave Chew - Foreman - Miller Pipeline

“If you make a mistake (i.e. man hours don’t add up) the software won’t let you move on until you fix it. This helps us collect more accurate data.”

Steve Barnett - Area Manager - Miller Pipeline

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